Returns & Exchanges Policy

At Shain Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day return window for items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely place the jewelry in its original branded packaging and include all certificates or promotional materials to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.